Stop Losing HVAC Jobs to Voicemail
Every missed call is a $300–$8,000 job walking to your competitor. Donna answers 24/7, qualifies the lead, and books it straight into your CRM, all before you ever pick up your tools.
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Stop Losing HVAC Jobs to Voicemail

Every missed call is a $300–$8,000 job walking to your competitor. Donna answers 24/7, qualifies the lead, and books it straight into your CRM, all before you ever pick up your tools.
Built by ex-googler
Works with ServiceTitan
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Pain Points

Your crew is on the roof. The phone rings. Nobody answers.

The customer doesn't wait. 67% never leave a voicemail. They call the next HVAC company on Google, and that company books the job. Emergency calls, after-hours calls, the highest-margin work you do, gone before you know it rang. The average HVAC business loses $125K a year to missed calls.
Per Missed Job
$8K
Coverage Needed
24/7
Lost Annually
$125K
Won't Call Back
67%
Flat Monthly Rate

One missed install covers Donna's cost for months.

Human answering services charge per call. So when the busy season hits, your bill does too. A full-time receptionist runs $35K–$55K a year before sick days and turnover. Donna is a flat monthly rate that never moves. Neither does she.
Core Features

While you're on the job, Donna's running your front office.

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Answers every call 24/7

Every caller gets a live response in under 3 seconds. No voicemail, no hold music, no "press 1." A real conversation that ends with a booked job.

Replies to texts and WhatsApp

Donna responds to every inbound text instantly, and follows up on every missed call with a text that opens a real conversation, not a placeholder.

Handles website chat

A homeowner searching for emergency service finds your site and gets an immediate response. Donna qualifies and books before they move on.

Qualifies every lead

Emergency or scheduled. Residential or commercial. Donna asks the right questions, so you show up knowing exactly what the job is.

Books the job into your CRM

Not a message. Not a note. A booked appointment is written straight into ServiceTitan, Housecall Pro, or Jobber the moment the conversation ends.

Never Miss a Job Again
Emergency Routing

While you're on the job, Donna's running your front office.

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Gas smell? Donna refers to 911 first, then captures the details and flags for follow-up.
Identifies the emergency in the caller's own words
Captures name, address, system details, and urgency
Notifies your on-call tech. Logs the job. Sends the customer a confirmation.
What Actually Matters

Results Your Business Can Bank On

Book More Jobs from Existing Calls

Stop losing booked HVAC jobs to voicemail. Donna answers instantly and converts callers into confirmed appointments.

Replace $55K/yr Front-Desk Staff

A human receptionist costs $35K–$55K/year. Donna works 24/7 at a fraction — zero sick days, zero training, zero turnover.
Liam Cole
House Owner

Eliminate Scheduling Back-and-Forth

No phone tag. No manual follow-ups. Donna handles intake, qualification, and booking automatically.

Automated booking flow

Appointments scheduled, confirmed, and synced — without lifting a finger.
See how much you’d save
Why Donna

The Old Way vs. Donna

Old Way

Answering Service
$800+/mo
• Per-minute charges that spike
• No CRM or calendar sync
• Generic scripts
• Hold times frustrate callers
Full-Time Receptionist
$3500+/mo
• Only works 8 hrs/day
• Single channel only
• Sick days & turnover
• Can’t handle volume spikes
New Way
Donna
Smart Choice
$499+/mo
• 24/7 flat-rate coverage
• ServiceTitan + CRM sync
• HVAC-trained AI
• Phone + SMS + Chat
How It Works

Live in Under 24 Hours

No IT team needed. No complex setup. Three steps and Donna's answering your phones.

Connect your number and CRM

Forward your business line to Donna and link your CRM. Done in minutes.

Train Donna on your business

Your services, pricing, service areas, and techs. She learns your business, not a generic script.

Donna answers and books from day one

Calls handled. Leads qualified. Jobs booked. You just show up.
Connect your number and CRM
Forward your business line to Donna and link your CRM. Done in minutes.
Train Donna on your business
Your services, pricing, service areas, and techs. She learns your business, not a generic script.
Donna answers and books from day one
Calls handled. Leads qualified. Jobs booked. You just show up.
Industries
Built for businesses that live on the phone
HVAC
Pest Control
Window Cleaning
Plumbing
Carpet Cleaning
Social Proof

Real HVAC Companies. Real Results.

"We were missing about 30% of our calls while out on jobs. Since adding Donna, we haven't missed a single call. Last month alone, she booked 47 jobs that would've gone to voicemail. That's easily $15K in revenue we would've lost."
Steven Hokkins
Owner, Rodriguez Plumbing Co.
Plumbing
"Donna handles our after-hours emergency calls perfectly. She knows when to dispatch our on-call tech and when to schedule for the next day. Our customer satisfaction scores went from 4.2 to 4.8 stars since we started using her."
Sarah Thompson
Operations Manager, CoolBreeze HVAC
HVAC
"I'm a one-man operation and I can't answer the phone when I'm up on a ladder. Donna is like having a full-time receptionist for less than what I'd pay for an answering service. She even collects the job details before I call back."
David Chen
Founder, BrightSpark Electrical
Electrical
"Storm season used to overwhelm us — 200+ calls and texts in a day. Now Donna handles everything across phone, SMS, and our website chat. She qualifies each lead and books estimates automatically. We tripled our storm season revenue."
Jennifer Walsh
Co-Owner, Walsh Roofing & Siding
Plumbing
"We replaced our $3,200/month answering service with Donna. She handles calls AND the texts we get from Google Ads. Our booking rate went UP by 35% because now we're capturing leads from every channel, not just phone calls."
Marcus Johnson
CEO, CleanPro Carpet Services
Carpet Cleaning
"This was a GREAT way of Donna handling a very sophisticated call… my 10 years employee probably wouldn't have been able to answer what Donna just did. Amazing work guys. I am impressed… and trust me, I don't get impressed that easily."
Air Force Duct Cleaning
Air Force Duct Cleaning
Duct Cleaning
"It's amazing how the machine was able to communicate 10x better than a human that spent at least 40 years on this planet."
Air Force Shield
Air Force Shield
Duct Cleaning
"We replaced our $3,200/month answering service with Donna. She handles calls AND the texts we get from Google Ads. Our booking rate went UP by 35% because now we're capturing leads from every channel, not just phone calls."
Marcus Johnson
CEO, CleanPro Carpet Services
Carpet Cleaning
"We were missing about 30% of our calls while out on jobs. Since adding Donna, we haven't missed a single call. Last month alone, she booked 47 jobs that would've gone to voicemail. That's easily $15K in revenue we would've lost."
Steven Hokkins
Owner, Rodriguez Plumbing Co.
Plumbing
"Donna handles our after-hours emergency calls perfectly. She knows when to dispatch our on-call tech and when to schedule for the next day. Our customer satisfaction scores went from 4.2 to 4.8 stars since we started using her."
Sarah Thompson
Operations Manager, CoolBreeze HVAC
HVAC
"I'm a one-man operation and I can't answer the phone when I'm up on a ladder. Donna is like having a full-time receptionist for less than what I'd pay for an answering service. She even collects the job details before I call back."
David Chen
Founder, BrightSpark Electrical
Electrical
"Storm season used to overwhelm us — 200+ calls and texts in a day. Now Donna handles everything across phone, SMS, and our website chat. She qualifies each lead and books estimates automatically. We tripled our storm season revenue."
Jennifer Walsh
Co-Owner, Walsh Roofing & Siding
Plumbing
"We replaced our $3,200/month answering service with Donna. She handles calls AND the texts we get from Google Ads. Our booking rate went UP by 35% because now we're capturing leads from every channel, not just phone calls."
Marcus Johnson
CEO, CleanPro Carpet Services
Carpet Cleaning
"This was a GREAT way of Donna handling a very sophisticated call… my 10 years employee probably wouldn't have been able to answer what Donna just did. Amazing work guys. I am impressed… and trust me, I don't get impressed that easily."
Air Force Duct Cleaning
Air Force Duct Cleaning
Duct Cleaning
"It's amazing how the machine was able to communicate 10x better than a human that spent at least 40 years on this planet."
Air Force Shield
Air Force Shield
Duct Cleaning
"We replaced our $3,200/month answering service with Donna. She handles calls AND the texts we get from Google Ads. Our booking rate went UP by 35% because now we're capturing leads from every channel, not just phone calls."
Marcus Johnson
CEO, CleanPro Carpet Services
Carpet Cleaning
Integrations

Plugs Into the Tools You Already Use

FAQ

FAQs

Does Donna actually book jobs, or just take messages?

Donna books jobs. She integrates directly with your CRM — ServiceTitan, Housecall Pro, Jobber, or FieldEdge — and creates the booked appointment before the call ends. You don't call back. The job is already on the calendar.

How is this different from a traditional HVAC answering service?

Traditional services charge per call or per minute, use generic scripts, and take a message. Donna is trained on HVAC, charges a flat monthly rate, and closes the loop — the job is booked, not just noted.

How long does setup take?

Under 24 hours. There's no coding, no complex phone system work. You forward your calls, connect your CRM, and train Donna on your services. She's answering and booking the same day.

Does Donna work after hours and on weekends?

Always. Donna is on 24 hours a day, 7 days a week — including holidays. Emergency calls at 2 AM are handled the same way as a Tuesday afternoon call.

How does Donna handle HVAC emergency calls?

Donna identifies urgent keywords — no heat, no cooling, gas smell — in real time. For gas-related emergencies, she refers the caller to 911 first. For all other emergencies, she captures the details and dispatches your on-call tech immediately.

What channels does Donna cover?

Phone calls, SMS/text, website chat, and WhatsApp — simultaneously. Most AI phone tools only handle inbound calls. Donna covers every channel your customers use to reach you.

Does Donna sound like a robot?

No. Donna uses advanced natural language processing and most callers can't tell they're speaking with AI. She handles natural pauses, interruptions, and follow-up questions — not a phone tree.

What CRMs does Donna integrate with?

ServiceTitan, Housecall Pro, Jobber, and FieldEdge. Booked jobs, call notes, and customer details appear in your CRM automatically — no manual entry.

Is Donna bilingual?

Yes. Donna handles calls and messages in both English and Spanish — automatically, based on what the caller uses.