The AI Answering Service for Contractors That Books Jobs Across Every Trade
You're on the job. The phone rings. That caller isn't waiting. Donna answers every call, text, and chat 24/7, qualifies the lead and books it straight into your CRM before they dial the next contractor on Google.
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The AI Answering Service for Contractors That Books Jobs Across Every Trade

You're on the job. The phone rings. That caller isn't waiting. Donna answers every call, text, and chat 24/7, qualifies the lead and books it straight into your CRM before they dial the next contractor on Google.
Built by ex-googler
Works with ServiceTitan
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Pain Points

Your crew is on the job. The phone rings. Nobody answers.

Contractors miss 62% of inbound calls when crews are on site. The caller doesn't wait. In fact, 78% move straight to the next name on Google. Emergency calls, after-hours calls, your highest-margin jobs. Gone before you know they rang. The average contracting business loses $126,000 a year to missed calls.
Calls Go Unanswered
62%
Coverage Needed
24/7
Lost Annually
$126K
Won't Leave a Voicemail
78%
Your Trade. Your Page.

Donna is trained on your trade, not a generic script.

Every trade has different emergencies, different job values, and different questions to ask. Donna is trained specifically for each one, not a generic script. For HVAC contractors, she handles emergency dispatch and books service calls and installs around the clock. For plumbers, she identifies the urgency the moment a caller says burst pipe or sewer backup and has the on-call plumber moving before the customer hangs up. For electricians, she captures the hazard, refers life-safety situations to 911, and books the call-out. For roofers, she answers unlimited calls simultaneously during a storm surge and fills the inspection calendar before the 48-hour window closes.
Core Features

While you're on the job, Donna's running your front office.

Your front office doesn't stop when you're in the field. Donna answers every call, responds to every text, and handles every chat the moment it comes in. She qualifies the lead, books the job, and notifies your team. No delays, no dropped leads, no manual follow-up.
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Answers every call 24/7

Every caller gets a live response in under 3 seconds. No voicemail, no hold music, no "press 1." A real conversation that ends with a booked job.

Replies to texts and WhatsApp

Donna responds to every inbound text instantly, and follows up on every missed call with a text that opens a real conversation, not a placeholder.

Handles website chat

A homeowner searching for emergency service finds your site and gets an immediate response. Donna qualifies and books before they move on.

Qualifies every lead

Emergency or scheduled. Residential or commercial. Donna asks the right questions, so you show up knowing exactly what the job is.

Books the job into your CRM

Not a message. Not a note. A booked appointment is written straight into ServiceTitan, Housecall Pro, or Jobber the moment the conversation ends.

Never Miss a Job Again
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While you're on the job, Donna's running your front office.

Your front office doesn't stop when you're in the field. Donna answers every call, responds to every text, and handles every chat the moment it comes in. She qualifies the lead, books the job, and notifies your team. No delays, no dropped leads, no manual follow-up.
Book a Demo
Gas smell? Donna refers to 911 first, then captures the details and flags for follow-up.
Identifies the emergency in the caller's own words
Captures name, address, system details, and urgency
Notifies your on-call tech. Logs the job. Sends the customer a confirmation.
What Actually Matters

Results Your Business Can Bank On

Book More Jobs from Existing Calls

Stop losing booked HVAC jobs to voicemail. Donna answers instantly and converts callers into confirmed appointments.

Replace $55K/yr Front-Desk Staff

A human receptionist costs $35K–$55K/year. Donna works 24/7 at a fraction — zero sick days, zero training, zero turnover.
Liam Cole
House Owner

Eliminate Scheduling Back-and-Forth

No phone tag. No manual follow-ups. Donna handles intake, qualification, and booking automatically.

Automated booking flow

Appointments scheduled, confirmed, and synced — without lifting a finger.
See how much you’d save
Why Donna

The Old Way vs. Donna

Old Way

Answering Service
$800+/mo
• Per-minute charges that spike
• No CRM or calendar sync
• Generic scripts
• Hold times frustrate callers
Full-Time Receptionist
$3500+/mo
• Only works 8 hrs/day
• Single channel only
• Sick days & turnover
• Can’t handle volume spikes
New Way
Donna
Smart Choice
$499+/mo
• 24/7 flat-rate coverage
• ServiceTitan + CRM sync
• HVAC-trained AI
• Phone + SMS + Chat
How It Works

Live in Under 24 Hours

No IT team needed. No complex setup. Three steps and Donna's answering your phones.

Connect your number and CRM

Forward your business line to Donna and link your CRM. Done in minutes.

Train Donna on your business

Your services, pricing, service areas, and techs. She learns your business, not a generic script.

Donna answers and books from day one

Calls handled. Leads qualified. Jobs booked. You just show up.
Connect your number and CRM
Forward your business line to Donna and link your CRM. Done in minutes.
Train Donna on your business
Your services, pricing, service areas, and techs. She learns your business, not a generic script.
Donna answers and books from day one
Calls handled. Leads qualified. Jobs booked. You just show up.
Industries
Built for businesses that live on the phone
HVAC
Pest Control
Window Cleaning
Plumbing
Carpet Cleaning
Social Proof

Real HVAC Companies. Real Results.

"We were missing about 30% of our calls while out on jobs. Since adding Donna, we haven't missed a single call. Last month alone, she booked 47 jobs that would've gone to voicemail. That's easily $15K in revenue we would've lost."
Steven Hokkins
Owner, Rodriguez Plumbing Co.
Plumbing
"Donna handles our after-hours emergency calls perfectly. She knows when to dispatch our on-call tech and when to schedule for the next day. Our customer satisfaction scores went from 4.2 to 4.8 stars since we started using her."
Sarah Thompson
Operations Manager, CoolBreeze HVAC
HVAC
"I'm a one-man operation and I can't answer the phone when I'm up on a ladder. Donna is like having a full-time receptionist for less than what I'd pay for an answering service. She even collects the job details before I call back."
David Chen
Founder, BrightSpark Electrical
Electrical
"Storm season used to overwhelm us — 200+ calls and texts in a day. Now Donna handles everything across phone, SMS, and our website chat. She qualifies each lead and books estimates automatically. We tripled our storm season revenue."
Jennifer Walsh
Co-Owner, Walsh Roofing & Siding
Plumbing
"We replaced our $3,200/month answering service with Donna. She handles calls AND the texts we get from Google Ads. Our booking rate went UP by 35% because now we're capturing leads from every channel, not just phone calls."
Marcus Johnson
CEO, CleanPro Carpet Services
Carpet Cleaning
"This was a GREAT way of Donna handling a very sophisticated call… my 10 years employee probably wouldn't have been able to answer what Donna just did. Amazing work guys. I am impressed… and trust me, I don't get impressed that easily."
Air Force Duct Cleaning
Air Force Duct Cleaning
Duct Cleaning
"It's amazing how the machine was able to communicate 10x better than a human that spent at least 40 years on this planet."
Air Force Shield
Air Force Shield
Duct Cleaning
"We replaced our $3,200/month answering service with Donna. She handles calls AND the texts we get from Google Ads. Our booking rate went UP by 35% because now we're capturing leads from every channel, not just phone calls."
Marcus Johnson
CEO, CleanPro Carpet Services
Carpet Cleaning
"We were missing about 30% of our calls while out on jobs. Since adding Donna, we haven't missed a single call. Last month alone, she booked 47 jobs that would've gone to voicemail. That's easily $15K in revenue we would've lost."
Steven Hokkins
Owner, Rodriguez Plumbing Co.
Plumbing
"Donna handles our after-hours emergency calls perfectly. She knows when to dispatch our on-call tech and when to schedule for the next day. Our customer satisfaction scores went from 4.2 to 4.8 stars since we started using her."
Sarah Thompson
Operations Manager, CoolBreeze HVAC
HVAC
"I'm a one-man operation and I can't answer the phone when I'm up on a ladder. Donna is like having a full-time receptionist for less than what I'd pay for an answering service. She even collects the job details before I call back."
David Chen
Founder, BrightSpark Electrical
Electrical
"Storm season used to overwhelm us — 200+ calls and texts in a day. Now Donna handles everything across phone, SMS, and our website chat. She qualifies each lead and books estimates automatically. We tripled our storm season revenue."
Jennifer Walsh
Co-Owner, Walsh Roofing & Siding
Plumbing
"We replaced our $3,200/month answering service with Donna. She handles calls AND the texts we get from Google Ads. Our booking rate went UP by 35% because now we're capturing leads from every channel, not just phone calls."
Marcus Johnson
CEO, CleanPro Carpet Services
Carpet Cleaning
"This was a GREAT way of Donna handling a very sophisticated call… my 10 years employee probably wouldn't have been able to answer what Donna just did. Amazing work guys. I am impressed… and trust me, I don't get impressed that easily."
Air Force Duct Cleaning
Air Force Duct Cleaning
Duct Cleaning
"It's amazing how the machine was able to communicate 10x better than a human that spent at least 40 years on this planet."
Air Force Shield
Air Force Shield
Duct Cleaning
"We replaced our $3,200/month answering service with Donna. She handles calls AND the texts we get from Google Ads. Our booking rate went UP by 35% because now we're capturing leads from every channel, not just phone calls."
Marcus Johnson
CEO, CleanPro Carpet Services
Carpet Cleaning
Integrations

Plugs Into the Tools You Already Use

FAQ

FAQs

What is an answering service for contractors and how does Donna work?

Donna is an AI answering service built for home service contractors. She answers every inbound call, text, and chat 24/7, qualifies the lead, and books the job directly into your CRM, across every trade, at a flat monthly rate.

How is Donna different from a traditional contractor answering service?

Traditional services take a message and charge per call. Donna is an AI receptionist for contractors that books the job into your CRM at a flat monthly rate. No per-call billing, no callbacks, no missed leads.

Which trades does Donna work for?

Donna is trained for HVAC, plumbing, electrical, roofing, and other home service trades. Each trade page covers the specific emergencies, qualifications, and job types Donna handles for that industry.

Does Donna handle 24/7 contractor call answering?

Every call, every hour. Nights, weekends, holidays. Emergency calls after hours are your highest-margin jobs. Donna answers and books them the same way as any daytime call.

What channels does Donna cover?

Phone, SMS, website chat, and WhatsApp, simultaneously. Most answering services only handle inbound calls. Donna covers every channel your customers use to reach you.

Which CRMs does Donna integrate with?

ServiceTitan, Housecall Pro, Jobber, and FieldEdge. Every booked job appears in your CRM automatically. No manual entry, no dropped leads.

Does Donna work as a home services answering service across multiple locations?

Yes. Donna handles multiple service areas, routes calls to the right team, and books jobs into the right CRM, across every location you operate.

Is Donna bilingual?

Yes. Donna handles calls and messages in English and Spanish automatically, based on what the caller uses. No setup required.

How quickly can I get Donna live?

Under 24 hours. Forward your number, connect your CRM, and train Donna on your services and team. She's answering and booking the same day.