Built by ex-googler
Works with ServiceTitan
Every Call.
Every Job. 24/7.
Donna handles every call, qualifies leads, and books jobs 24/7 — even at 2AM. No voicemail. No missed revenue.
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Built by ex-googler
Trusted by plumbing contractors

The AI Answering Service for Plumbers That Books the Job

Every missed call is a burst pipe, a flooded basement, a repipe job walking straight to your competitor. Donna answers 24/7, qualifies the lead, and books it straight into your CRM, before you put down your wrench.
Built by ex-googler
Works with ServiceTitan
Book a Demo
Play to hear Donna AI

You're knee-deep under a sink. The phone rings. The customer moves on.

You can't answer while on the job. By the time you're done, that homeowner has already called the next plumber on Google. Burst pipes, flooded basements, and water heater failures are all your most urgent, highest-margin calls. Gone before you even know they rang.
$125K
Lost Annually
85%
Won't Call Back
28%
Calls Missed Daily
24/7
Coverage Needed
Emergency Routing

Burst pipe at 2 AM. Donna doesn't put that on hold.

Plumbing emergencies are your highest-margin jobs. They're also the ones most likely to go unanswered. Donna picks up, identifies the emergency, and has your on-call plumber moving before the customer hangs up. She captures the address, logs the job in your CRM, and sends the customer a confirmation. All without you lifting a finger.
Every channel. Every lead. Every time.

While you're on the job, Donna's running your front office.

Your front office doesn't stop when you're on a job. Donna answers every call, responds to every text, and handles every chat the moment it comes in. She qualifies the lead, books the appointment, and notifies your team. No delays, no dropped leads, no manual follow-up.
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Answers every call 24/7

Every caller gets a live response in under 3 seconds. No voicemail, no hold music, no "press 1." A real conversation that ends with a booked job.

Replies to texts and WhatsApp

Leads who text don't want a callback. Donna responds instantly, qualifies the job, and gets it on the calendar.

Handles website chat

Someone lands on your site at midnight with a burst pipe. Donna's already there. She answers, qualifies, and books before they hit the back button.

Qualifies every lead

Residential or commercial. Emergency or scheduled. Donna asks the right questions so you show up with the full picture, not a phone number and a guess.

Books the job into your CRM

Not a message. Not a note. A booked appointment is written straight into ServiceTitan, Housecall Pro, or Jobber before the call ends.

Never Miss a Job Again
What Actually Matters

Results Your Business Can Bank On

Book More Jobs from Existing Calls

Stop losing booked HVAC jobs to voicemail. Donna answers instantly and converts callers into confirmed appointments.

Replace $55K/yr Front-Desk Staff

A human receptionist costs $35K–$55K/year. Donna works 24/7 at a fraction — zero sick days, zero training, zero turnover.
Liam Cole
House Owner

Eliminate Scheduling Back-and-Forth

No phone tag. No manual follow-ups. Donna handles intake, qualification, and booking automatically.

Automated booking flow

Appointments scheduled, confirmed, and synced — without lifting a finger.
See how much you’d save
Why Donna

The Old Way vs. Donna

Old Way

Answering Service
$800+/mo
• Per-minute charges that spike
• No CRM or calendar sync
• Generic scripts
• Hold times frustrate callers
Full-Time Receptionist
$3500+/mo
• Only works 8 hrs/day
• Single channel only
• Sick days & turnover
• Can’t handle volume spikes
New Way
Donna
Smart Choice
$499+/mo
• 24/7 flat-rate coverage
• ServiceTitan + CRM sync
• HVAC-trained AI
• Phone + SMS + Chat
How It Works

Live in Under 24 Hours

No IT team needed. No complex setup. Three steps and Donna's answering your phones.

Connect Your Phone

Forward your existing HVAC business line or get a new one

Train Donna on HVAC

Services, pricing, availability, emergency dispatch rules, FAQs

Go Live

Donna starts answering, booking, and following up immediately
Connect Donna to your phone number
forward your existing business line or get a new one
Train Donna on your business
services, pricing, availability, and  FAQs
Go live
Donna starts answering, booking, and following up immediately
Industries
Built for businesses that live on the phone
HVAC
Pest Control
Window Cleaning
Plumbing
Carpet Cleaning
Social Proof

Real HVAC Companies. Real Results.

"We were missing about 30% of our calls while out on jobs. Since adding Donna, we haven't missed a single call. Last month alone, she booked 47 jobs that would've gone to voicemail. That's easily $15K in revenue we would've lost."
Steven Hokkins
Owner, Rodriguez Plumbing Co.
Plumbing
"Donna handles our after-hours emergency calls perfectly. She knows when to dispatch our on-call tech and when to schedule for the next day. Our customer satisfaction scores went from 4.2 to 4.8 stars since we started using her."
Sarah Thompson
Operations Manager, CoolBreeze HVAC
HVAC
"I'm a one-man operation and I can't answer the phone when I'm up on a ladder. Donna is like having a full-time receptionist for less than what I'd pay for an answering service. She even collects the job details before I call back."
David Chen
Founder, BrightSpark Electrical
Electrical
"Storm season used to overwhelm us — 200+ calls and texts in a day. Now Donna handles everything across phone, SMS, and our website chat. She qualifies each lead and books estimates automatically. We tripled our storm season revenue."
Jennifer Walsh
Co-Owner, Walsh Roofing & Siding
Plumbing
"We replaced our $3,200/month answering service with Donna. She handles calls AND the texts we get from Google Ads. Our booking rate went UP by 35% because now we're capturing leads from every channel, not just phone calls."
Marcus Johnson
CEO, CleanPro Carpet Services
Carpet Cleaning
"This was a GREAT way of Donna handling a very sophisticated call… my 10 years employee probably wouldn't have been able to answer what Donna just did. Amazing work guys. I am impressed… and trust me, I don't get impressed that easily."
Air Force Duct Cleaning
Air Force Duct Cleaning
Duct Cleaning
"It's amazing how the machine was able to communicate 10x better than a human that spent at least 40 years on this planet."
Air Force Shield
Air Force Shield
Duct Cleaning
"We replaced our $3,200/month answering service with Donna. She handles calls AND the texts we get from Google Ads. Our booking rate went UP by 35% because now we're capturing leads from every channel, not just phone calls."
Marcus Johnson
CEO, CleanPro Carpet Services
Carpet Cleaning
"We were missing about 30% of our calls while out on jobs. Since adding Donna, we haven't missed a single call. Last month alone, she booked 47 jobs that would've gone to voicemail. That's easily $15K in revenue we would've lost."
Steven Hokkins
Owner, Rodriguez Plumbing Co.
Plumbing
"Donna handles our after-hours emergency calls perfectly. She knows when to dispatch our on-call tech and when to schedule for the next day. Our customer satisfaction scores went from 4.2 to 4.8 stars since we started using her."
Sarah Thompson
Operations Manager, CoolBreeze HVAC
HVAC
"I'm a one-man operation and I can't answer the phone when I'm up on a ladder. Donna is like having a full-time receptionist for less than what I'd pay for an answering service. She even collects the job details before I call back."
David Chen
Founder, BrightSpark Electrical
Electrical
"Storm season used to overwhelm us — 200+ calls and texts in a day. Now Donna handles everything across phone, SMS, and our website chat. She qualifies each lead and books estimates automatically. We tripled our storm season revenue."
Jennifer Walsh
Co-Owner, Walsh Roofing & Siding
Plumbing
"We replaced our $3,200/month answering service with Donna. She handles calls AND the texts we get from Google Ads. Our booking rate went UP by 35% because now we're capturing leads from every channel, not just phone calls."
Marcus Johnson
CEO, CleanPro Carpet Services
Carpet Cleaning
"This was a GREAT way of Donna handling a very sophisticated call… my 10 years employee probably wouldn't have been able to answer what Donna just did. Amazing work guys. I am impressed… and trust me, I don't get impressed that easily."
Air Force Duct Cleaning
Air Force Duct Cleaning
Duct Cleaning
"It's amazing how the machine was able to communicate 10x better than a human that spent at least 40 years on this planet."
Air Force Shield
Air Force Shield
Duct Cleaning
"We replaced our $3,200/month answering service with Donna. She handles calls AND the texts we get from Google Ads. Our booking rate went UP by 35% because now we're capturing leads from every channel, not just phone calls."
Marcus Johnson
CEO, CleanPro Carpet Services
Carpet Cleaning
Integrations

Plugs Into the Tools You Already Use

FAQ

FAQs

Does Donna work as a 24/7 plumber call answering service?

Yes. Donna answers every inbound call, text, and chat around the clock, including nights, weekends, and holidays. Every emergency gets a live response in under 3 seconds, not a voicemail.

How is Donna different from a traditional plumber answering service?

Traditional services take a message and charge per call. Donna is an AI receptionist for plumbers who qualifies the lead and books the job directly into your CRM at a flat monthly rate. No per-call billing, no callbacks needed.

What plumbing emergencies can Donna handle?

Burst pipes, sewer backups, water heater failures, and flooding. Donna identifies the urgency in the caller's own words, captures all the details, and dispatches your on-call plumber immediately.

Which CRMs does Donna integrate with?

ServiceTitan, Housecall Pro, Jobber, and FieldEdge. Booked jobs appear in your CRM automatically. No manual entry, no dropped leads.

Does Donna handle after-hours plumbing answering service calls?

Every call, every hour. Donna doesn't go off duty. After-hours and emergency calls, your highest-margin work, are answered and booked the same way as any daytime call.

Is Donna bilingual?

Yes. Donna handles calls and messages in English and Spanish automatically, based on what the caller uses.

How quickly can I get Donna set up?

Under 24 hours. Forward your number, connect your CRM, and train Donna on your services. She's answering and booking the same day, no IT team required.

How does Donna's answering service for contractors compare to hiring a receptionist?

A full-time receptionist runs $35K–$55K a year. Donna is on a flat monthly rate, covers every channel, and never calls out sick. For plumbing businesses that rely on an answering service for contractors, it's the only setup that scales without headcount.