Built by ex-googler
Works with ServiceTitan
Every Call.
Every Job. 24/7.
Donna handles every call, qualifies leads, and books jobs 24/7 — even at 2AM. No voicemail. No missed revenue.
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Built by ex-googler
✓ Trusted by HVAC contractors ✓ Flat monthly rate ✓ Live in under 24 hours ✓ No contracts

The AI HVAC Answering Service That Books the Job — Not Just a Message

Every missed call is a $300–$8,000 job going to your competitor. Donna answers every call, text, and chat 24/7 and books the job straight into your CRM before you ever pick up your tools.
Built by ex-googler
Works with ServiceTitan
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Play to hear Donna AI

Your crew is on the roof. The phone rings. Nobody answers.

The customer doesn't wait. 67% of them don't leave a voicemail — They call the next HVAC company on Google, and that company books the job. Emergency calls. After-hours calls. The highest-margin work you do. Gone before you even know it rang. That's $125K in revenue the average HVAC business loses every year to missed calls.

One missed install covers Donna's cost for months.

One missed install covers Donna's cost for months. Human answering services charge per call. Storm season hits, your bill spikes. A full-time receptionist runs $35K–$55K a year. Donna is a flat monthly rate, and she never calls out sick.
Every channel. Every lead. Every time.

Donna isn't a phone tree. She's your best-trained, never-off-duty front office.

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Answers every call 24/7

Zero ring time. 2 AM, busy season, or lunch hour — every caller gets a live, human-sounding response. No voicemail. No "press 1."

Replies to texts and WhatsApp

Leads who text your number or message via WhatsApp get immediate, intelligent responses. Not a delayed callback from someone who may miss them.

Handles website chat

Visitors get instant answers to service questions, pricing ranges, and availability. They are then booked on the spot.

Qualifies every lead

Donna asks trade-specific questions — system age, issue type, urgency, service area — so you show up with the full picture, not just a phone number.

Books the job into your CRM

No follow-up call needed. Donna books directly into ServiceTitan, Housecall Pro, or Jobber and sends a confirmation — before the call ends.

Live in under 24 hours. No IT team required.
What Actually Matters

Results Your Business Can Bank On

Book More Jobs from Existing Calls

Stop losing booked HVAC jobs to voicemail. Donna answers instantly and converts callers into confirmed appointments.

Replace $55K/yr Front-Desk Staff

A human receptionist costs $35K–$55K/year. Donna works 24/7 at a fraction — zero sick days, zero training, zero turnover.
Liam Cole
House Owner

Eliminate Scheduling Back-and-Forth

No phone tag. No manual follow-ups. Donna handles intake, qualification, and booking automatically.

Automated booking flow

Appointments scheduled, confirmed, and synced — without lifting a finger.
See how much you’d save
Why Donna

The Old Way vs. Donna

Old Way

Answering Service
$800+/mo
• Per-minute charges that spike
• No CRM or calendar sync
• Generic scripts
• Hold times frustrate callers
Full-Time Receptionist
$3500+/mo
• Only works 8 hrs/day
• Single channel only
• Sick days & turnover
• Can’t handle volume spikes
New Way
Donna
Smart Choice
$499+/mo
• 24/7 flat-rate coverage
• ServiceTitan + CRM sync
• HVAC-trained AI
• Phone + SMS + Chat
How It Works

Live in Under 24 Hours

No IT team needed. No complex setup. Three steps and Donna's answering your phones.

Connect Your Phone

Forward your existing HVAC business line or get a new one

Train Donna on HVAC

Services, pricing, availability, emergency dispatch rules, FAQs

Go Live

Donna starts answering, booking, and following up immediately
Connect Donna to your phone number
forward your existing business line or get a new one
Train Donna on your business
services, pricing, availability, and  FAQs
Go live
Donna starts answering, booking, and following up immediately
Industries
Built for businesses that live on the phone
HVAC
Pest Control
Window Cleaning
Plumbing
Carpet Cleaning
Social Proof

Real HVAC Companies. Real Results.

"We were missing about 30% of our calls while out on jobs. Since adding Donna, we haven't missed a single call. Last month alone, she booked 47 jobs that would've gone to voicemail. That's easily $15K in revenue we would've lost."
Steven Hokkins
Owner, Rodriguez Plumbing Co.
Plumbing
"Donna handles our after-hours emergency calls perfectly. She knows when to dispatch our on-call tech and when to schedule for the next day. Our customer satisfaction scores went from 4.2 to 4.8 stars since we started using her."
Sarah Thompson
Operations Manager, CoolBreeze HVAC
HVAC
"I'm a one-man operation and I can't answer the phone when I'm up on a ladder. Donna is like having a full-time receptionist for less than what I'd pay for an answering service. She even collects the job details before I call back."
David Chen
Founder, BrightSpark Electrical
Electrical
"Storm season used to overwhelm us — 200+ calls and texts in a day. Now Donna handles everything across phone, SMS, and our website chat. She qualifies each lead and books estimates automatically. We tripled our storm season revenue."
Jennifer Walsh
Co-Owner, Walsh Roofing & Siding
Plumbing
"We replaced our $3,200/month answering service with Donna. She handles calls AND the texts we get from Google Ads. Our booking rate went UP by 35% because now we're capturing leads from every channel, not just phone calls."
Marcus Johnson
CEO, CleanPro Carpet Services
Carpet Cleaning
"This was a GREAT way of Donna handling a very sophisticated call… my 10 years employee probably wouldn't have been able to answer what Donna just did. Amazing work guys. I am impressed… and trust me, I don't get impressed that easily."
Air Force Duct Cleaning
Air Force Duct Cleaning
Duct Cleaning
"It's amazing how the machine was able to communicate 10x better than a human that spent at least 40 years on this planet."
Air Force Shield
Air Force Shield
Duct Cleaning
"We replaced our $3,200/month answering service with Donna. She handles calls AND the texts we get from Google Ads. Our booking rate went UP by 35% because now we're capturing leads from every channel, not just phone calls."
Marcus Johnson
CEO, CleanPro Carpet Services
Carpet Cleaning
"We were missing about 30% of our calls while out on jobs. Since adding Donna, we haven't missed a single call. Last month alone, she booked 47 jobs that would've gone to voicemail. That's easily $15K in revenue we would've lost."
Steven Hokkins
Owner, Rodriguez Plumbing Co.
Plumbing
"Donna handles our after-hours emergency calls perfectly. She knows when to dispatch our on-call tech and when to schedule for the next day. Our customer satisfaction scores went from 4.2 to 4.8 stars since we started using her."
Sarah Thompson
Operations Manager, CoolBreeze HVAC
HVAC
"I'm a one-man operation and I can't answer the phone when I'm up on a ladder. Donna is like having a full-time receptionist for less than what I'd pay for an answering service. She even collects the job details before I call back."
David Chen
Founder, BrightSpark Electrical
Electrical
"Storm season used to overwhelm us — 200+ calls and texts in a day. Now Donna handles everything across phone, SMS, and our website chat. She qualifies each lead and books estimates automatically. We tripled our storm season revenue."
Jennifer Walsh
Co-Owner, Walsh Roofing & Siding
Plumbing
"We replaced our $3,200/month answering service with Donna. She handles calls AND the texts we get from Google Ads. Our booking rate went UP by 35% because now we're capturing leads from every channel, not just phone calls."
Marcus Johnson
CEO, CleanPro Carpet Services
Carpet Cleaning
"This was a GREAT way of Donna handling a very sophisticated call… my 10 years employee probably wouldn't have been able to answer what Donna just did. Amazing work guys. I am impressed… and trust me, I don't get impressed that easily."
Air Force Duct Cleaning
Air Force Duct Cleaning
Duct Cleaning
"It's amazing how the machine was able to communicate 10x better than a human that spent at least 40 years on this planet."
Air Force Shield
Air Force Shield
Duct Cleaning
"We replaced our $3,200/month answering service with Donna. She handles calls AND the texts we get from Google Ads. Our booking rate went UP by 35% because now we're capturing leads from every channel, not just phone calls."
Marcus Johnson
CEO, CleanPro Carpet Services
Carpet Cleaning
Integrations

Plugs Into the Tools You Already Use

FAQ

Does Donna actually book jobs, or just take messages?

Donna books jobs. She integrates directly with your CRM — ServiceTitan, Housecall Pro, Jobber, or FieldEdge — and creates the booked appointment before the call ends. You don't call back. The job is already on the calendar.

How is this different from a traditional HVAC answering service?

Traditional services charge per call or per minute, use generic scripts, and take a message. Donna is trained on HVAC, charges a flat monthly rate, and closes the loop — the job is booked, not just noted.

How long does setup take?

Under 24 hours. There's no coding, no complex phone system work. You forward your calls, connect your CRM, and train Donna on your services. She's answering and booking the same day.

Does Donna work after hours and on weekends?

Always. Donna is on 24 hours a day, 7 days a week — including holidays. Emergency calls at 2 AM are handled the same way as a Tuesday afternoon call.

How does Donna handle HVAC emergency calls?

Donna identifies urgent keywords — no heat, no cooling, gas smell — in real time. For gas-related emergencies, she refers the caller to 911 first. For all other emergencies, she captures the details and dispatches your on-call tech immediately.

What channels does Donna cover?

Phone calls, SMS/text, website chat, and WhatsApp — simultaneously. Most AI phone tools only handle inbound calls. Donna covers every channel your customers use to reach you.

Does Donna sound like a robot?

No. Donna uses advanced natural language processing and most callers can't tell they're speaking with AI. She handles natural pauses, interruptions, and follow-up questions — not a phone tree.

What CRMs does Donna integrate with?

ServiceTitan, Housecall Pro, Jobber, and FieldEdge. Booked jobs, call notes, and customer details appear in your CRM automatically — no manual entry.

Is Donna bilingual?

Yes. Donna handles calls and messages in both English and Spanish — automatically, based on what the caller uses.