The AI HVAC Virtual Receptionist That Books Jobs 24/7
Your front desk shouldn't clock out at 5 PM. Donna answers every call, qualifies every lead, and books every job 24 hours a day, straight into your CRM.
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The AI HVAC Virtual Receptionist That Books Jobs 24/7

Your front desk shouldn't clock out at 5 PM. Donna answers every call, qualifies every lead, and books every job 24 hours a day, straight into your CRM.
Built by ex-googler
Works with ServiceTitan
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Pain Points

Your crew is on the roof. The phone rings. Nobody answers.

The customer doesn't wait. 67% never leave a voicemail. Instead, they call the next HVAC company on Google, and that company books the job. Emergency calls, after-hours calls, your highest-margin work. Gone before you know it rang.
Per Missed Job
$8K
Coverage Needed
24/7
Lost Annually
$125K
Won't Call Back
67%
Emergency Routing

No heat at midnight. Your virtual receptionist doesn't put that on hold.

Most virtual receptionists log the call and leave it for morning. Donna doesn't. She identifies the emergency in real time. No heat, AC failure, or a gas leakage. Your on-call tech moving before the customer considers calling someone else. Gas smell? She refers to 911 first. Then captures the details, flags the job, and notifies your team. Every situation handled correctly, automatically, at 2 AM.
Core Features

While you're on the job, Donna's running your front office.

Your front office doesn't stop when you're on a job. Donna answers every call, responds to every text, and handles every chat the moment it comes in. She qualifies the lead, books the appointment, and notifies your team. No delays, no dropped leads, no manual follow-up.
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Answers every call 24/7

Every caller gets a live response in under 3 seconds. No voicemail, no hold music, no "press 1." A real conversation that ends with a booked job.

Replies to texts and WhatsApp

Donna responds to every inbound text instantly, and follows up on every missed call with a text that opens a real conversation, not a placeholder.

Handles website chat

A homeowner searching for emergency service finds your site and gets an immediate response. Donna qualifies and books before they move on.

Qualifies every lead

Emergency or scheduled. Residential or commercial. Donna asks the right questions, so you show up knowing exactly what the job is.

Books the job into your CRM

Not a message. Not a note. A booked appointment is written straight into ServiceTitan, Housecall Pro, or Jobber the moment the conversation ends.

Never Miss a Job Again
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While you're on the job, Donna's running your front office.

Your front office doesn't stop when you're on a job. Donna answers every call, responds to every text, and handles every chat the moment it comes in. She qualifies the lead, books the appointment, and notifies your team. No delays, no dropped leads, no manual follow-up.
Book a Demo
Gas smell? Donna refers to 911 first, then captures the details and flags for follow-up.
Identifies the emergency in the caller's own words
Captures name, address, system details, and urgency
Notifies your on-call tech. Logs the job. Sends the customer a confirmation.
What Actually Matters

Results Your Business Can Bank On

Book More Jobs from Existing Calls

Stop losing booked HVAC jobs to voicemail. Donna answers instantly and converts callers into confirmed appointments.

Replace $55K/yr Front-Desk Staff

A human receptionist costs $35K–$55K/year. Donna works 24/7 at a fraction — zero sick days, zero training, zero turnover.
Liam Cole
House Owner

Eliminate Scheduling Back-and-Forth

No phone tag. No manual follow-ups. Donna handles intake, qualification, and booking automatically.

Automated booking flow

Appointments scheduled, confirmed, and synced — without lifting a finger.
See how much you’d save
Why Donna

The Old Way vs. Donna

Old Way

Answering Service
$800+/mo
• Per-minute charges that spike
• No CRM or calendar sync
• Generic scripts
• Hold times frustrate callers
Full-Time Receptionist
$3500+/mo
• Only works 8 hrs/day
• Single channel only
• Sick days & turnover
• Can’t handle volume spikes
New Way
Donna
Smart Choice
$499+/mo
• 24/7 flat-rate coverage
• ServiceTitan + CRM sync
• HVAC-trained AI
• Phone + SMS + Chat
How It Works

Live in Under 24 Hours

No IT team needed. No complex setup. Three steps and Donna's answering your phones.

Connect your number and CRM

Forward your business line to Donna and link your CRM. Done in minutes.

Train Donna on your business

Your services, pricing, service areas, and techs. She learns your business, not a generic script.

Donna answers and books from day one

Calls handled. Leads qualified. Jobs booked. You just show up.
Connect your number and CRM
Forward your business line to Donna and link your CRM. Done in minutes.
Train Donna on your business
Your services, pricing, service areas, and techs. She learns your business, not a generic script.
Donna answers and books from day one
Calls handled. Leads qualified. Jobs booked. You just show up.
Industries
Built for businesses that live on the phone
HVAC
Pest Control
Window Cleaning
Plumbing
Carpet Cleaning
Social Proof

Real HVAC Companies. Real Results.

"We were missing about 30% of our calls while out on jobs. Since adding Donna, we haven't missed a single call. Last month alone, she booked 47 jobs that would've gone to voicemail. That's easily $15K in revenue we would've lost."
Steven Hokkins
Owner, Rodriguez Plumbing Co.
Plumbing
"Donna handles our after-hours emergency calls perfectly. She knows when to dispatch our on-call tech and when to schedule for the next day. Our customer satisfaction scores went from 4.2 to 4.8 stars since we started using her."
Sarah Thompson
Operations Manager, CoolBreeze HVAC
HVAC
"I'm a one-man operation and I can't answer the phone when I'm up on a ladder. Donna is like having a full-time receptionist for less than what I'd pay for an answering service. She even collects the job details before I call back."
David Chen
Founder, BrightSpark Electrical
Electrical
"Storm season used to overwhelm us — 200+ calls and texts in a day. Now Donna handles everything across phone, SMS, and our website chat. She qualifies each lead and books estimates automatically. We tripled our storm season revenue."
Jennifer Walsh
Co-Owner, Walsh Roofing & Siding
Plumbing
"We replaced our $3,200/month answering service with Donna. She handles calls AND the texts we get from Google Ads. Our booking rate went UP by 35% because now we're capturing leads from every channel, not just phone calls."
Marcus Johnson
CEO, CleanPro Carpet Services
Carpet Cleaning
"This was a GREAT way of Donna handling a very sophisticated call… my 10 years employee probably wouldn't have been able to answer what Donna just did. Amazing work guys. I am impressed… and trust me, I don't get impressed that easily."
Air Force Duct Cleaning
Air Force Duct Cleaning
Duct Cleaning
"It's amazing how the machine was able to communicate 10x better than a human that spent at least 40 years on this planet."
Air Force Shield
Air Force Shield
Duct Cleaning
"We replaced our $3,200/month answering service with Donna. She handles calls AND the texts we get from Google Ads. Our booking rate went UP by 35% because now we're capturing leads from every channel, not just phone calls."
Marcus Johnson
CEO, CleanPro Carpet Services
Carpet Cleaning
"We were missing about 30% of our calls while out on jobs. Since adding Donna, we haven't missed a single call. Last month alone, she booked 47 jobs that would've gone to voicemail. That's easily $15K in revenue we would've lost."
Steven Hokkins
Owner, Rodriguez Plumbing Co.
Plumbing
"Donna handles our after-hours emergency calls perfectly. She knows when to dispatch our on-call tech and when to schedule for the next day. Our customer satisfaction scores went from 4.2 to 4.8 stars since we started using her."
Sarah Thompson
Operations Manager, CoolBreeze HVAC
HVAC
"I'm a one-man operation and I can't answer the phone when I'm up on a ladder. Donna is like having a full-time receptionist for less than what I'd pay for an answering service. She even collects the job details before I call back."
David Chen
Founder, BrightSpark Electrical
Electrical
"Storm season used to overwhelm us — 200+ calls and texts in a day. Now Donna handles everything across phone, SMS, and our website chat. She qualifies each lead and books estimates automatically. We tripled our storm season revenue."
Jennifer Walsh
Co-Owner, Walsh Roofing & Siding
Plumbing
"We replaced our $3,200/month answering service with Donna. She handles calls AND the texts we get from Google Ads. Our booking rate went UP by 35% because now we're capturing leads from every channel, not just phone calls."
Marcus Johnson
CEO, CleanPro Carpet Services
Carpet Cleaning
"This was a GREAT way of Donna handling a very sophisticated call… my 10 years employee probably wouldn't have been able to answer what Donna just did. Amazing work guys. I am impressed… and trust me, I don't get impressed that easily."
Air Force Duct Cleaning
Air Force Duct Cleaning
Duct Cleaning
"It's amazing how the machine was able to communicate 10x better than a human that spent at least 40 years on this planet."
Air Force Shield
Air Force Shield
Duct Cleaning
"We replaced our $3,200/month answering service with Donna. She handles calls AND the texts we get from Google Ads. Our booking rate went UP by 35% because now we're capturing leads from every channel, not just phone calls."
Marcus Johnson
CEO, CleanPro Carpet Services
Carpet Cleaning
Integrations

Plugs Into the Tools You Already Use

FAQ

FAQs

What's the difference between a virtual receptionist and an answering service for HVAC?

An answering service takes the call. A virtual receptionist manages the front office. Donna does both. She answers, qualifies, schedules, and books the job into your CRM. One flat monthly rate, no per-call billing.

Can a virtual receptionist actually replace my front office staff?

For inbound calls, lead qualification, and job booking, yes. Donna handles everything a front desk employee handles on the phone, without the $35K–$55K salary, sick days, or turnover.

Will my customers know they're talking to an AI?

Most don't. Donna responds in natural conversation, handles follow-up questions, and adapts to the caller's pace. No robotic menus, no awkward pauses.

What happens when Donna doesn't know the answer?

She captures the caller's details, schedules a call back from your team, and makes sure the lead is logged. Nothing falls through the cracks.

Can I customise what Donna says and asks?

Yes. Donna is trained on your specific services, pricing, service areas, and team. She represents your business, not a generic script.

Does Donna work during peak season when call volume spikes?

That's exactly when Donna earns her keep. Unlike a human receptionist who can only handle one call at a time, Donna handles unlimited simultaneous calls. No busy signals during a heatwave.

Do I need to change my existing phone number?

No. You simply forward your existing business number to Donna. Your number stays the same, your customers notice nothing different, except that someone always answers.

How does Donna handle a caller who wants to speak to a real person?

Donna can transfer calls to you or your team based on rules you set. Urgent calls, specific request types, or VIP customers, it’s up to you who decides what gets escalated and when.